Volunteering Opportunity: Out of Hours Helpline Volunteers

Suitable for volunteers interested in: Homeless, Women, Children, Domestic violence, Families

Opportunity activities: Befriending, Teaching, Providing advice, Care work, Youth Work

Description: Being a helpline volunteer means that you are providing essential support to people experiencing domestic abuse. This role is home based and you are provided with a mobile phone on which you will take helpline calls. There is always a staff member on call so that you have access to support, information or guidance at any time. The main aspects of the role are: Answering calls to the helpline Listening Providing immediate emotional and practical support as appropriate Offering confidential, non-judgemental information and signposting to other agencies as appropriate Taking referrals to refuge Liaising with colleagues to manage cases as required Escalating issues as required Keeping up to date with changes in legislation and services offered in the areas relevant to domestic abuse and child protection to ensure that information provided is accurate The helpline is covered in shifts: weekdays 5pm to 9am; weekends 9am to 1pm, 1pm to 5pm, 5pm to 9am

What is the organisation looking for?
A friendly, calm and sympathetic telephone manner with good listening skills The ability to empathise whilst not getting personally involved in an individual’s situation The ability to provide clear and concise information and guidance when needed The ability to remain calm in stressful situations and to successfully respond to and manage conflict Administration skills including the ability to keep clear and accurate records Basic IT skills The ability to communicate effectively with a wide range of people, including your Sanctuary team members, other volunteers, service users, professionals and partner agencies The ability to be an effective part of a small team To understand and respect issues of confidentiality A willingness to keep up to date with changes to legislation and services offered as they affect the role A commitment to equality and diversity and the impact of this on our service To support the aims and principles of your Sanctuary

Practical considerations:
The role requires you to attend two evening training sessions in Woking and some (3 or 4) shadowing sessions during office hours for the initial training period. Thereafter the role is based at home and will be provided with a mobile phone.


If you would like to volunteer for this opportunity please fill out the contact form below and we will get in touch as soon as possible.


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